Ink Express ltd - Returns Policy

All goods supplied by Ink Express ltd are warranted to be sound of workmanship and materials, and suitable for the purpose in which they were designed under fair conditions. Our liability under this Warranty will be limited to the replacement, repair or issue of credit against any goods acknowledged by us to be faulty, provided that such faults have not been caused by misuse of the goods or negligent handling of them.

Customers are to be aware of the following-

Ink Systems Policy 

• The purchase and fitting of continuous ink system (CIS) to a printer may invalidate the warranty. Consumers are advised to check this with the printer manufacturer to ensure of any warranty implications which may be implemented through the fitting, and use of a continuous ink system.
  
• The purchase of a printer and continuous ink system (CIS) as a combined package is again at the consumers risk. Any warranty implications made by the printer manufacturer must be researched by the consumer prior to purchase.
• Ink Express ltd warrant our continuous ink system (CIS) for 90 days from date of purchase. Any unit with a fault within the warranty period will result in repair or replacement of the unit. Faults which occur outside of the warranty period can still be addressed with low cost repair services available for improved piece of mind.

Printer Policy

• All printers sold by Ink Express ltd are brand new, and unless otherwise stated are covered by a manufacturers 12-month warranty. Ink Express ltd cover this warranty for the first 28 days from the date of purchase. After this date the warranty lies with the manufacturer. The use of alternative consumables such as compatible ink cartridges, refillable ink cartridges or a continuous ink system (CIS) may invalidate warranty and is at owners / buyers own risk. Customers are advised to contact the printer manufacturer if they are any concerns about this.
  

Compatible Ink/Toner/Refillable Cartridge Policy

• All compatible ink/toner/refillable cartridges sold by Ink Express are covered by a 90 day warranty from ourselves. If the ink/toner/refillable cartridge is found to be at fault within this period Ink Express will either repair the item, exchange the item for a new product, or offer credit in the amount of the cartridge cost. If cartridges have been improperly used, or maintenance of the cartridge has been neglected Ink Express will not assume any responsibility for its fault. This includes the entire refillable/ink/toner cartridge range.

Paper Policy

• All paper should be exmained immediately upon receipt. If a defect is found on the item (this excludes packaging damage) the item can be returned for exchange or refund within 7 days of the purchase date. All returns must be pre-authorised by Ink Express.

 All refunds will be paid to the card or paypal account that charges were originally drawn from.