Order before 2pm Monday to Friday for same day dispatch – UK Mainland only
Here at Ink Express Ltd we take your privacy very seriously; we are committed to protecting and respecting your privacy. Your information is collected lawfully and fully in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
What data do we collect?
When placing your order with us at Ink Express Ltd you may be required to input the following personal information:
- First name, Surname, Business name
- Billing address, Delivery address
- Email address
- Telephone number(s)
All the details you enter during the purchasing process are collected for the sole purpose of processing and dispatching your order. Additionally, we may contact you after your products have been delivered to ask you to review your purchase. You will not be added to any mailing lists without your permission, and we will not send you any correspondence that is not related to your order.
Promotional Communications, Marketing and Advertising
Ink Express Ltd use your personal data for electronic marketing and direct mail purposes only with your consent. We aim to update you with such information that is of interest and relevant to you as an individual. Subscribers are sent occasional newsletters and offers via email. If you give us permission to add you to our mailing list, we will never share your email with any unaffiliated third party or send you emails that are not relevant to Ink Express Ltd.
You have the right to opt out of receiving such communications at any time, by using any of the following methods:
- Changing your marketing preferences via your online account
- Making use of the straightforward “unsubscribe” link in e-mails
If you visit our website, you may then receive personalised advertisements whilst browsing other websites. Any advertisements you see will relate to products you have viewed whilst browsing our website on your computer or other devices.
These advertisements are provided by Ink Express Ltd using ‘cookies’ placed on your computer or other devices. You can remove or disable cookies at any time.
When placing an order with Ink Express Ltd, you have the option to create a user account. You are not required to register an account if you do not wish to do so. To make a purchase without creating an account, simply sign in as a guest.
If you choose to create a user account, all account information (including your personal details) will be held securely and will not be shared with any unaffiliated third parties. The information you submit during the registration process will only be used for purposes directly related to the management of your account and the processing of any orders you place while logged in.
When placing an order, we will save a reference to payment information used. We do not have direct access to payment details, as these are saved securely by our 3rd party payment provider. We only have access to a reference of this data. This allows for a simpler checkout website experience on future orders and the ability for quicker payments to be taken.
What are cookies used for?
What types of Cookies are there and what do they do?
There are various types of cookies that function differently to one another. Cookies also only remain on your computer for a set amount of time and carry no personal information at all. Here is a little more detail on the different types of cookies, and what they do:
Session cookies – these cookies only last for a small amount of time and expire once you have closed your internet browser. Our website uses various session cookies to help you to navigate through the different pages of our website and to pay for your order securely. We also use them to remember your preferences, such as products that you have added to your basket or recently viewed. These cookies help you to use our website successfully and place your order with us.
Persistent cookies – these are cookies that exist between browser sessions (when you close your internet browser and open a new one later). Persistent cookies each have a set expiry date and last a little longer than session cookies.
What are first and third party cookies?
First party cookies are the ones that are created and used by the website you are on and third-party cookies are those that have been created by one website but also used by another.
How do we use third party cookies?
Website interactions – When you visit our website, we monitor the pages that you visit and how you interact with them so we can make sure that things are running smoothly and to make things work better.
Shopping engines – When you visit an internet shopping engine or price comparison website, a third-party cookie is created on your computer to let us know where you came from and which products you clicked.
Banner advertisements – Through various partners when you visit other websites, Ink Express Ltd use third party cookies to show you banners containing products that you viewed to help you in your buying decision.
Google display – Using the Google advertising network when you visit other websites, we use third party cookies to remind you to order from us.
Social cookies – Some third-party cookies are created by social media networks on our website such as Facebook and Instagram so that you may use their social plug ins and share our website with your friends.
Can I disable cookies?
Yes, although, if you do disable cookies within your browser, you will be unable to place online orders and the website may not function fully.
You have the right to be informed about the details of the collection and the management and processing of personal data used by Ink Express Ltd.
You have the right to obtain:
- Confirmation that your personal data is being processed;
- Access to that personal data i.e. you can request a copy of the personal data that we hold about you, at any time. This is provided free of charge and must be supplied to you within one month of receipt of your request.
You have the right to request that we correct any inaccurate or incomplete personal data that we hold about you.
You have the right to have your personal data erased and to prevent processing in a range of specified circumstances. This can only normally be refused based on public interest requirements and where we must ensure compliance with legal and auditory regulations.
We would not be able to erase personal data whilst we are still providing our services to you. This can only be done once you cancel the service or once the service is completed.
You have the right to block or supress processing of your personal data. When such processing is blocked or restricted, personal data can still be stored but not processed.
You have the right to obtain a copy of your personal information in a legible and compatible format that is suitable for you to use for your own purposes.
You have the right to object to the collection and use of your personal information at any time, for example:
- Processing based on legitimate interests
- Direct marketing
You have the right to complain to us directly by contacting us using the information in the contact us section of our website.
For any more information on privacy or cookies please contact us at firstname.lastname@example.org.